Question 1

Why does Meddle exist?

Accepted Answer

Meddle exists to remove friction from finding the right care by simplifying intake, matching, and booking for patients and practitioners.

Question 2

Why use AI in healthcare?

Accepted Answer

AI helps surface better matches by analysing preferences, availability, and provider profiles at scale, while clinicians and patients remain in control.

Question 3

Why did you start in Australia?

Accepted Answer

We are an Australian company and designed Meddle for local healthcare needs, compliance requirements, and patient expectations.

Question 4

Why is Meddle free for patients?

Accepted Answer

Patients can use Meddle at no cost. The platform is funded through partnerships with healthcare organisations and practitioners.

Question 5

How does our AI matching create better healthcare connections?

Accepted Answer

Matching uses intake details, preferences, and provider profiles to recommend practitioners who align with each patient's needs.

Question 6

How do we integrate with your existing practice?

Accepted Answer

We align with existing workflows and provide guided onboarding. Integration options vary by practice—contact us to discuss your setup.

Question 7

How do we protect your most sensitive information?

Accepted Answer

We use encryption in transit and at rest, role-based access controls, and audit-friendly practices. See our Privacy Policy for more detail.

Question 8

How do we provide support when you need it most?

Accepted Answer

Support is available via email, with dedicated onboarding and partner support for participating organisations.

Question 9

Who can use Meddle?

Accepted Answer

Meddle is for patients seeking healthcare providers and for practitioners and practices who want smarter matching and booking. We are currently in pilot in Australia with plans to expand.

Question 10

How do I get in touch?

Accepted Answer

Visit our Contact Us page or email hello@meddle.com.au. We can help with patient enquiries, pilot access, and practice onboarding across Australia.

Question 11

What is the Meddle platform?

Accepted Answer

Meddle provides referral intake, intelligent matching, booking workflows, care coordination, and reporting to support better outcomes.

Question 12

What pricing plans do you offer for practitioners?

Accepted Answer

Simple Rollout starts from $25 per practitioner per month with a $250 monthly minimum. Larger clinics receive tailored pricing — contact us for pilot availability and custom plans.

Question 13

What mobile experience do you provide?

Accepted Answer

Meddle is designed to be mobile-friendly and works well across modern devices and browsers.

Question 14

What insights and analytics do you provide?

Accepted Answer

We provide operational insights such as referral volumes, conversion rates, and handling times for participating partners.

Question 15

What level of reliability do you guarantee?

Accepted Answer

We aim for reliable service and communicate maintenance windows. Uptime targets are available on request.

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